Clients are responsible for implementing and operating the Click to Pay enrollment and lifecycle process for their eligible cardholders and payment instruments.
| Area | Client responsibility |
|---|---|
| Click to Pay implementation | Build and operate the enrollment and lifecycle integration. |
| Card enrollment | Enroll cards through the Click to Pay API flow. |
| Consumer information updates | Keep cardholder profile data updated, including name, email, phone, and address information where applicable. |
| Payment instrument updates | Update card data after reissue, replacement, expiration change, card status change, or billing data change. |
| Opt-out/delete | Support cardholder opt-out and deletion flows for payment instruments and consumer information where applicable. |
| Monitoring | Track enrollment failures, retries, pending requests, exceptions, and remediation status. |
| Support process | Define an operational process for Click to Pay support questions, failed enrollments, and cardholder opt-out requests. |